If your mailboxes were created after 2017 or have been migrated, please see What are my mailbox settings?

Please test username and password before trying to setup mail at https://www.outitgoes.com/

Email: something@yourdomain e.g. info@companyname.co.uk
Username: Your email address
Password: (to query please call 0115 7180 365 from the phone listed on your website)
Incoming Server: mail.yourdomain e.g. mail.companyname.co.uk
Incoming IMAP Port: 993
Incoming IMAP SSL: SSL/TLS
Authentication Type: Password

Outgoing Server: mail.yourdomain e.g. mail.companyname.co.uk
OUTGOING SMTP Port: 587
Outgoing Mail SSL*: STARTTLS
Authentication Type: Password

*Important: outgoing authentication needs to be STARTTLS (SSL labelled option may fail).

Important: Since April 2021 you may experience problems using your own domain, particularly on apple devices. In this situation change mail.yourdomain.co.uk with mail123.extendcp.co.uk where 123 is the particular server your mail services are hosted on. This can be found by using https://mxtoolbox.com/ and entering your domain, e.g. companyname.co.uk (without www). Click the IP address your mail is on and it will reveal the specific mail123.extendcp.co.uk server.

We recommend using IMAP. IMAP allows you to store all your emails securely on the server and synchronise a number of devices with the account. If you wish to use POP3 the details are;

Incoming Server: mail.yourdomain e.g. mail.companyname.co.uk
POP3 Port: 110

Please visit https://www.heartinternet.uk/support/category/email-hosting/ for more information regarding email setup and troubleshooting using Heart Data Centre servers